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Frequently asked Questions (FAQ)

1. How long does is an order in transit for ?
2. Is there a payment method other than credit cards ?
3. Can I track the transit of my order on the internet ?
4. Will you pass on my personal information to other sites or third parties ?
5. Are there countries where I cannot receive orders ?
6. How do I know if you received my purchase order ?
7. Is buying over the internet not too risky ?
8. Can I return my order once I have received it ?
9. What do your prices include ?
10. How do I cancel my order ?
11. I can’t find the answer to my question on this page.

1. How long does is an order in transit for ?
We work with FEDEX, a private transportation service of express mail. The average deliveries range from 3 to 6 days. On demand, we can suggest a more economical transportation service, Correos de Chile, but the transit time will be longer.

2. Is there a payment method other than credit cards ?
Lapis Lazuli Jewelry also works with Paypal, that already has 31 million members and 42000 websites using it. To open a Paypal account or to obtain more information about this payment system go to: www.paypal.com. There are also other payment methods available like check or bank transfer depending to the country you are in.

3. Can I track the transit of my order on the internet ?
If you choose to operate with the FEDEX express mailing service you will be able to track your order online. Lapis Lazuli Jewelry will provide you with the parcel number and you will be able to check the information regarding the location of your purchase.

4. Will you pass on my personal information to other sites or third parties ?
No, Lapis Lazuli Jewelry commits to, under no circumstances, give away your personal information to third parties. Your information will never be shared . Your personal information is registered at Latin-Gallery.com only for Lapis Lazuli Jewelry marketing purposes.

5. Are there countries where I cannot receive orders ?
Not beforehand. Lapis Lazuli Jewelry sends its products all over the world. So, wherever you are, you will be able to receive your order. There are, however countries that imply high risk, so Lapis Lazuli Jewelry reserves the right to decide.

6. How do I know if you received my purchase order ?
Once you’ve made the purchase, you will receive a confirmation email.

7. Is buying over the internet not too risky ?
Buying over the internet is as risky as any other purchase. In fact, when you give your credit card number by phone or fax, you take risks. At a restaurant when you trust the waiter with your credit card, he could quickly copy your credit card number. This is why Lapis Lazuli Jewelry decided to work with the safety payment PAYPAL company offers, this way the risks linked to the purchase online are minimal. Furthermore, depending on your country of origin, you also have the possibility of paying through check or bank transfer.

8. Can I return my order once I have received it ?
Once you have received your order if you wish to return it, Lapis Lazuli Jewelry grants you 7 work days starting on the reception date for you to return the merchandise on your charge, in its original packaging. In this case, Lapis Lazuli Jewelry will remburse the product’s price no longer than 30 days after its reception by Lapis Lazuli Jewelry. However, there will be no reimbursement for any product that is received in a damaged, dirty, incomplete or in an overall bad state.

9. What do your prices include ?
The prices of our products include Santiago F.O.B. value and the shipping and handling. You can choose the currency you want (Euro or US dollar).

The transport value you choose will be calculated according to the country of destination and the weight of the package. This value will be added to the total payment amount.

This site does not include taxes nor custom rights of the country of destination which will have to be paid by yourself to the transport company or to whoever requests it.

10. How do I cancel my order ?
If once you have made your purchase, and previous to its send out, you would like to cancel your order, send us a cancellation petition as brief as possible including in it the reason for cancellation, and we will reimburse your money in no more than 30 days.

11. I can’t find the answer to my question on this page.
Contact us directly through an email or a contact form with your questions and inquiries , and we will answer as soon as possible.

 

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